When you place an order with us, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your order and then notify you of our acceptance of your order.

A contact telephone number will also be required so that we may reach you should there be any problem with processing your order.

We would from time to time like to use your email address to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to gill@doris&boris.co.uk.

Once we have despatched your order, the contract between Doris & Boris and yourself is completed.

If we cannot despatch for any of the following reasons our obligations are suspended:

  • The product you ordered is unavailable from stock
  • We are unable to obtain authorisation for your payment
  • We have identified a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

Should there be any problems with your order, we will contact you either by email or telephone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than eight working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us at gill@dorisandboris.co.uk. If your order has already been despatched please follow the procedure set out in our Returns Policy.


Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure full details, descriptions and prices of products appearing on the Website are correct at the time that the relevant information was entered onto our system. We aim to keep the Website as up to date as possible. All information, including Product Descriptions, which appear on this Website at any particular time, may not always reflect the position at the exact moment you place your order.


Sale Item Disclaimer

We have very limited stock during sale times and although our stock levels are updated regularly we may find that during the time that you placed your order and we attempt to fulfil it we have sold out. We cannot take responsibility for this but we will contact you within 3 days with an alternative item or if not acceptable we will refund your money.


Promotional Code Disclaimer

You can use published promotional codes through our order line and website only and not in conjunction with any other offer.

You can participate in offers once only. P&P, gift vouchers and sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Olly London Home’s standard terms and conditions.

Commercial orders may be excluded from any offer.



Payment for all orders is at point of sale and not at point of despatch

All prices are inclusive of VAT (where applicable) at the current rates and are correct at time of information entry onto system. The total cost of your order is the total price of the products ordered plus a delivery charge.

You the purchaser confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us the seller, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.


To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card and to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Terms & Conditions of Sale

By accepting the Terms & Conditions, customers agree to read all our policies of sale on the “How to Order” page and also the “Delivery & Returns” page.


www.dorisandboris.co.uk website and domain, and all other related domains, is run by Doris and Boris Ltd.

Company No: 6978150

VAT No: 110 6497 37